In the vast world of e-commerce, businesses face the constant evolution of consumer interaction across multiple channels. A critical aspect that remains constant is the prevalence of Card-Not-Present (CNP) transactions, which inherently carry higher risks of eCommerce fraud and chargebacks.
Understanding CNP Transactions
CNP transactions occur when a payment card is not physically presented during a purchase, such as in online, mobile commerce, mail order, or telephone sales. This absence of physical verification opens up avenues for sophisticated fraudsters to exploit, often necessitating a high-risk merchant account for businesses.
Proactive Fraud Management and Chargeback Reduction
To safeguard against fraud and reduce chargebacks, it’s crucial for businesses to adopt proactive risk management strategies and customer-focused policies. Let’s explore five best practices for securely accepting online payments.
1. Prioritize PCI Compliance
Adhering to PCI Data Security Standards is non-negotiable for online merchants. Annual PCI Compliance monitoring helps identify vulnerabilities. Utilizing a PCI Compliant Payment Gateway, which handles the encryption and storage of sensitive data, significantly reduces the merchant’s compliance burden.
2. Advanced Security Measures
Implement AVS (Address Verification Service) and CVV (Card Verification Value) for every transaction. These measures serve as primary defenses against stolen card information. Enhanced anti-fraud programs like Verified by Visa or Mastercard’s Identity Check, which require a private code for transaction completion, can further reduce fraud and chargebacks.
3. Rules-Based Fraud Detection
Setting parameters for fraud detection and manually reviewing flagged transactions can help catch potential fraud. Common red flags include mismatched shipping and billing addresses, unusually large orders, or orders shipped to foreign countries. However, not all red flags necessarily indicate fraud and should be reviewed individually.
4. Manage Chargebacks and ‘Friendly Fraud’
Chargebacks can be costly and jeopardize merchant accounts. To mitigate this, merchants should have clear business policies, maintain consistent communication throughout the transaction process, make contact information easily accessible, process refunds promptly, and ensure consistent billing descriptors.
Chargeback prevention alerts are also effective in resolving disputes before they escalate into chargebacks, thus offering an opportunity to provide excellent customer service.
5. Partner with a Trusted Merchant Service Provider
An experienced Merchant Service Provider (MSP) is crucial for navigating the complexities of CNP transactions. Specializing in high-risk industries, Bankcard International Group provides tailored solutions and ongoing support as your business evolves.
Our team of ETA Certified Payments Professionals offers a range of risk management tools and personalized service to meet your unique business needs.
For secure and reliable online payment solutions, join the B.I.G. family and experience service excellence and transparency.
