PERSONAL AND OTHER INFORMATION WE COLLECT
In General. Through your interaction with and use of the Platform, including for the purpose of uploading information, request for services, company information related to any merchant processing services application, and other materials and content (through online forms, cookies, widgets, log files and clear gifs) (“User Content”), B.I.G. may collect “Personal Information,” which is information that directly or indirectly identifies an individual or which relates to an identifiable individual. Personal Information does not include anonymized information or aggregated data about a group or category of Services, features, or users which does not contain personally identifying information and which helps us better understand our Clients’ needs and improve our Services.
Information you provide. We may collect and store any Personal Information you enter on Sites or provide to us when registering for an account or paying for our Services. This includes identifying information such as your name, address, e-mail address, social security number or EIN telephone number, and credit card number, credit information, credit card/bank information, IP address, type of web browser used or other financial information. We also may request other demographic information. We may occasionally ask for your feedback via a survey in order to improve our Services and Platform. Your participation in these surveys is completely voluntary.
Information collected automatically. We automatically collect information from your browser when you visit our Sites and use our Services. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see “Cookies” below), and the referring website address.
Registration. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Cookies. When you visit our Sites, we may assign your computer one or more cookies to facilitate access to our Sites and to personalize your online experience. A cookie is a small text file that is stored on a user’s computer for recordkeeping purposes. Through the use of a cookie, we also may automatically collect information about your online activity on our Sites, such as the web pages you visit, the links you click, and the searches you conduct on our Sites. Most browsers automatically accept cookies, but you can usually modify your browser setting to delete or decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our Sites as it relates to the Services we sell or for access to any blogs.
Other technologies. We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our Platform. We also may include web beacons (also known as clear gifs, pixel tags, or web bugs) in promotional or other e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the Services we offer our website visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming, or other activities.
HOW WE USE AND SHARE INFORMATION
Process Transactions and Accept Payments. Users of our Sites, purchasers of our Services and others engaging in transactions with us may be asked to provide additional information including, as necessary, the personal and financial information required to process those transactions. In each case, B.I.G. collects such information only insofar as is necessary or appropriate to fulfill the purpose of the Client’s interaction with B.I.G..
Comply with Legal Requirements and Corporate Transactions. B.I.G. may access, preserve, and share Personal Information in response to a legal request (like a search warrant, court order, or subpoena) if we have a good faith belief that the law requires us to do so or when B.I.G. believes in good faith that disclosure is reasonably necessary to protect the property or rights of B.I.G., third parties, or the public at large. We may also access, preserve, and share Personal Information when we have a good faith belief it is necessary to: detect, prevent, and address fraud and other illegal activity; to protect ourselves, you, and others, including as part of investigations; and to prevent death or imminent bodily harm.
Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or equity (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Information we have collected to the relevant third party.
Job Postings. If your Personal Information is submitted through our website when applying for a position with our company, the information will be used solely in connection with considering and acting upon your application. We may retain your Personal Information for a period of time, but only for the purpose of considering your application for current or future available positions, or as required by law. This information may be shared with third-party service providers retained by us to collect, maintain, and analyze candidate submissions for job postings.
Some of the Personal Information uses specified above are not mandatory and may be controlled by you. Please refer to the “Privacy Choices” section below for information on available preferences or opt-out options.
At a minimum, B.I.G. safeguards for the protection of Personal Information will include: (i) limiting access of Personal Information to Authorized Employees and Authorized Persons; (ii) securing business facilities, data centers, paper files, servers, back-up systems and computing equipment including, but not limited to, all mobile devices and other equipment with information storage capability; (iii) implementing network, device application, database and platform security; (iv) securing information transmission, storage and disposal; (v) implementing authentication and access controls within media, applications, operating systems and equipment; (vi) strictly segregating Personal Information from information of B.I.G. or its other customers so that Personal Information is not commingled with any other types of information; (vii) implementing appropriate personnel security and integrity procedures and practices including, but not limited to, conducting background checks consistent with applicable law; and (viii) providing appropriate privacy and information security training to B.I.G.’ employees.
You may update your B.I.G. account at any time by logging in and changing your profile settings. You may unsubscribe from email communications from us by clicking on the “unsubscribe link” provided in such communications. You may not opt out of service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the services, technical and security notices). Following termination or deactivation of your account, B.I.G. may retain information (including your profile information) and User Content for a commercially reasonable time for backup, archival, and/or audit purposes.
OTHER WEBSITES AND SERVICES
The security of your Personal Information is very important to B.I.G. We use physical, electronic, and administrative safeguards that are designed to protect Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. In addition, B.I.G. uses standard security protocols and access control mechanisms to exchange the transmission of sensitive data such as credit card and banking details. We cannot, however, guarantee the confidentiality or security of your browser or any unencrypted communication transmitted or accessible over the Internet. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
State and Federal Law. B.I.G. represents and warrants that its collection, access, use, storage, disposal and disclosure of Personal Information does and will comply with all applicable federal and state privacy and data protection laws, as well as all other applicable regulations and directives, provided that Client specifically acknowledges and agrees that B.I.G. is not acting on your behalf as a business associate or subcontractor.
B.I.G. does not represent, warrant, or guarantee that Personal Information will be protected against unauthorized access, loss, misuse, or alterations. Similarly, B.I.G. disclaims liability for Personal Information and User Content submitted through its Platform. In the event that your Personal Information is acquired, or you or B.I.G. reasonably believes that your Personal Information has been acquired, by an unauthorized person and applicable law requires notification, B.I.G. will promptly notify you by e-mail, fax, or U.S. mail, consistent with the reasonable needs of law enforcement and/or B.I.G. in order to determine the scope of the breach and to investigate and restore the integrity of the data system.
Security Breach Procedures. B.I.G. will inform Client within fourteen (14) business days if B.I.G. determines that Client Information has been subject to a Security Breach. Notification shall be made by telephone, mail, or email to B.I.G.’s primary business contact with Client. B.I.G. will promptly investigate any Security Breach and take reasonable measures to identify its root cause(s) and prevent a recurrence. As information is collected or otherwise becomes available, B.I.G. will provide Client with a description of the Security Breach, the type of data that was the subject of the Security Breach, and other information Client may reasonably request concerning the affected persons. B.I.G. will coordinate in good faith with Client to develop the content of any related public statements or any required notices for the affected persons.
The B.I.G. Platform is not directed at children under the age of 18 nor is it directed at consumers. By using the Platform, you acknowledge that any User Content or other information provided to B.I.G. that contains the Personal Information of children is provided solely by, and with the full consent of, the parent or guardian. B.I.G. does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register for the Sites or Services. In the event that we learn that we have collected Personal Information from a child under age 18 without parental consent, we will delete that information as quickly as reasonably possible.
California Residents. California Residents Under California Civil Code Section 1798.83 (also known as S.B. 27), if a Client/User is a California resident and the Client/User’s business relationship with B.I.G. is primarily for personal, family, or household purposes, the Client/User may request certain data regarding B.I.G.’s disclosure, if any, of Personal Information to third parties for the third-party’s direct marketing purposes. To make such a request, please fill out an inquiry form; the Client/User may make such a request up to once per calendar year. If applicable, we will provide you, by e-mail, a list of the categories of Personal Information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties’ names and addresses. Please note that not all Personal Information sharing is covered by S.B. 27’s requirements.